Last updated 5 October 2026
Marks Electrical Refunds: Nearly 40,000 Customers Affected
The CMA ordered Marks Electrical to refund approximately £600,000 to nearly 40,000 customers who were automatically opted into paid optional services without their express agreement — an average refund of roughly £15, though individual amounts vary.
- 01Total customer redress: approximately £600,000.
- 02Customers affected: nearly 40,000.
- 03Average refund: approximately £15.
- 04Individual amounts can vary.
- 05Affected customers should be contacted by Marks Electrical and generally need not initiate a claim themselves.
How the refund programme works
The CMA ordered Marks Electrical to refund charges paid by consumers who were automatically opted into the additional services. According to the CMA's guidance, affected customers should be contacted by Marks Electrical and should generally not need to initiate a claim themselves.
Individual refund amounts can vary depending on which service or services a customer was opted into and how many times.
Check the official guidance
This site does not collect personal information. For the authoritative refund process, read the official CMA / GOV.UK guidance directly.
Official CMA Refund GuidanceThe CMA press release of 18 June 2026 sets out the refund figures and process.
Refund reporting to the CMA
Marks Electrical is required to report to the CMA on the implementation of the consumer refund process until June 2027. This site will record publicly available updates as they emerge.